Welcome to Lucky Pavilion's Privacy Policy

Personal Information You Provide

We collect information you voluntarily provide when you make a reservation, sign up for our newsletter, or contact us.

• Name, email address, phone number, and any other details you choose to share.
• Information related to your dining or poker preferences.

We collect information only as needed for our services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage.

• IP address, browser type, operating system, and pages visited.
• Cookies and similar technologies as described in our Cookie Policy.

We use this information to improve our website and services.

Providing and Improving Our Services

We use your information to manage reservations, respond to inquiries, and enhance your experience at Lucky Pavilion. This includes processing bookings for dining and poker sessions, and sending you updates and promotional materials if you have opted in.

We do not use your information for purposes unrelated to our services.

Legal and Security Purposes

We may use your information to comply with legal obligations and protect the security of our venue and guests. This includes preventing fraud or illegal activities and enforcing our terms and conditions.

We may disclose information to law enforcement if required by law.

Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our website and providing services. Examples include reservation platforms, email marketing services, and IT support. These providers are contractually obligated to protect your information.

We do not sell your personal information to third parties.

Legal Requirements

We may disclose your information if required by law or to protect our rights and safety. This includes responding to a court order or government request, and investigating potential violations of our policies.

Disclosure is limited to what is necessary.

Security Measures

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure.

• Secure servers and encryption where appropriate.
• Access controls and staff training on privacy.

No method of transmission over the internet is 100% secure.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. Contact us using the details below to make a request. We will respond within a reasonable timeframe.

Under the Privacy Act, you have these rights.

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us. We will process your request promptly.

Opting out does not affect transactional communications.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. For more details, please refer to our Cookie Policy. You can control cookies through your browser settings.

Policy Updates

We may update this privacy policy from time to time. The latest version will always be posted on this page with the effective date. We encourage you to review this policy periodically. Material changes will be communicated through our website.

Effective date: 3 September 2026

Privacy Inquiries

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us using the details below.